Harrah’s Slot Machine Freeze Angers Many

The new Harrah’s Chester Casino is not off to a great start – they seem to be having some slot machine troubles. Harrah’s rebooted their system and froze up 60% of their slot machines – leaving many customers angry and out of their winnings.

Harrah’s says that although there were problems with the slot machines, they plan on verifying every machine and paying out to their customers what is owed them. People said that once their slot machines froze up they had to sit there for hours and wait to see if they would get their payouts. Some left without getting their payout at all, while others waited.

One woman waited two hours to get a $20 payout, but said the woman next to her had to leave – and walked away from her slot machine having been owed over $200. One woman waited more than four hours and still hadn’t received her $58 that was owed her. She says that she will never play the Harrah’s slot machines again.

Harrah’s said that yes the machines did freeze, but they are fully aware of the problems and were able to get all of their activity off of the slot machines. They released a statement to the effect that everyone will get what is due them.

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