Casino Transfers Clients

Several players are upset this week because they were switched to a new casino – without their approval. The Breakaway, Connect2 and Sci-Fi casino venues switched their online gambling players to another casino and anther platform, but did not feel the need to let their players know ahead of time, or even ask their permission to share their personal information with another company.

Each player received an email called “Important Changes to your Account,” which then told them of the change. It said that because of the US ban on internet gambling, many casinos were no longer offering play time to US players. RealTime Gaming was one of those groups that would no longer be accepting US players. They are owned by the Norwegian group Playsafe Holding AS, and felt it was in their best interest to limit their scope of players.

The email told them that they had been transferred to Pantasia, and that they could use their old account number and password to access it. This means that RealTime gave personal information to Pantasia without asking them if they were interested, or if they wanted their personal information accessible to someone other than those they had expressly given permission to.

Rival software said that personal information like credit cards and bank accounts were not included in the information that was transferred. However, they said that this sort of thing happens all the time, and that it was a common practice to do so. Players don’t agree and are rightfully angry that they were not asked first.

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