Finland Slot Machines Making a Move

Finland’s Slot Machine Association, RAY, has decided to transfer its IT infrastructure to Fujitsu Services Oy. Much of it has already been outsourced, but this new move will cover 19,000 slot machines as well as other services. RAY’s 850 workstations and 60 services will be handled out of Helsinki in Fujitsu’s data center located there. With the number of slot machines that they are transferring, it only made sense that they went with a company that could handle everything they needed.

The slot machine association will now be handed by their Patja service, and Fujitsu won the right to be their service provider after the association compared all of the bids they had received. They determined that economically sound as well as the most appropriate for RAY’s slot machine needs. IT Manager Herkko Hakala of RAY said, "Fujitsu's solutions are fully productized and its service production processes standardized. What is more, Fujitsu is able to offer us several productized additional services suitable for our needs. Service quality, in other words customer satisfaction, was also evidenced to us. Fujitsu's processes are based on the ITIL model, which seems to work very well.”

Raha-automaattiyhdistys, Finland’s Slot Machine Association, commonly called RAY, has an exclusive right in Finland to operate slot machines and casino table games, as well as running slot machine and gambling casinos. The slot machine association was established in 1938 as a way to raise funds to support Finnish health and welfare organizations.

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